Quick answers to common questions about ordering, delivery, pricing, and support. If you can’t find what you need, we’re happy to help directly.
Ordering & Products
How do I place an order?
You can order online anytime. If you need help choosing products or placing an order, get in touch and we’ll walk you through it.
Can you help me choose the right product?
Yes. If you’re unsure, contact us and we’ll recommend the right option based on how you actually use it.
Do you sell to individuals or businesses only?
We sell to both, but our systems and service are built around small and medium businesses.
Delivery & Stock
How fast do you ship?
Most stocked items ship same or next business day. Delivery times vary by location.
Are products stocked in New Zealand?
Yes. What you see online is held locally for faster, more reliable delivery.
What happens if an item is out of stock?
This is normally stated on the website. If there’s a delay, we’ll let you know and offer alternatives where possible or an immediate refund.
Pricing, Accounts & Reordering
Can you compete on price?
Yes. We price fairly every day and can compete when it matters, without contracts.
Do you offer business accounts?
Yes. We can offer simple accounts designed for small businesses.
How do I reorder supplies?
You can reorder from past orders or contact us to set up an easier repeat process.
Support & Service
Who do I deal with if there’s a problem?
Real people in New Zealand who know the products and will sort it properly.
What if I need help urgently?
Call us during business hours and we’ll do our best to help straight away.
Talk To A Person
Still need help?
If your question isn’t answered here, head to our Contact page or give us a call — we’re happy to help. Go to CONTACT US