Have questions? We have answers!
Point of Contact
74 Commerce Street, Kaitaia 0410
PO Box 231, Kaitaia 0410, New Zealand
0800 002 217
We use CourierPost for small item deliveries; once you have received email notification that your order has been dispatched and you have been supplied with a tracking number, you are able to track your parcel via the track and trace section of the courier post website: www.courierpost.co.nz
For large item deliveries, you will be contacted by our team to pre-arrange a time for delivery once your order is processed and your item is in-stock with them. To make changes to your delivery time or for updates on product lead times, please contact us on 0800 156 678 during normal business hours.
We deliver across the country so we probably deliver to you - as long as we have courier or truck access. Online orders can be shipped anywhere in New Zealand.However, the Chatham Islands, Great Barrier Island, and Stewart Island are a little more problematic. Please contact us in this case to see what we can do. We are certainly able to deliver to a freight forwarder arranged by the customer.
While you can place an order online from overseas, we are only able to delivery to valid New Zealand addresses and you will be required to provide both a New Zealand address and valid New Zealand contact details during the checkout process or alternatively give us a call.
It often depends what time of the day you order, where you live, and whether it is a courier pack, or a truck delivery. It can range from overnight to 2-5 of working days particularly if we are sending it to the South Island. We will always communicate with you keeping you fully informed.
You will receive notification when your order has been processed and you will also receive an email when your order is dispatched.
If we receive small item orders by 11.00am we often courier it same day. It can depend on our customer service workload so if it is urgent please let us know and we will see if we can bump you up the queue!
In the rare event that this occurs we will contact you immediately with estimated time of arrival (ETA). We can also offer you an alternative if available. If neither these options are suitable we will arrange an immediate full refund upon your instruction.