We deliver across the country so we probably deliver to you - as long as we have courier or truck access. Online orders can be shipped anywhere in New Zealand.However, the Chatham Islands, Great Barrier Island, and Stewart Island are a little more problematic. Please contact us in this case to see what we can do. We are certainly able to deliver to a freight forwarder arranged by the customer.

Overseas orders
While you can place an order online from overseas, we are only able to delivery to valid New Zealand addresses and you will be required to provide both a New Zealand address and valid New Zealand contact details during the checkout process or alternatively give us a call.

It often depends what time of the day you order, where you live, and whether it is a courier pack, or a truck delivery. It can be overnight to normally 3-5 working days depending on the circumstances. We will always communicate with you keeping you fully informed.

Large delivery items
Most of our large sized orders will be sent direct from our suppliers. Delivery times for large items will depend on stock level and dispatch times at the supplier. If there is a stock issue our customer service will immediately contact you with expected delivery times, any alternatives we can offer, and if you do not wish to wait will arrange an immediate refund. In most cases there is no problem and you will receive email notification when your order has been processed and a call from our team will follow to confirm delivery. Bookings for delivery times are usually available within 3 working days from when our team calls you.

Small delivery items
Delivery times for small items are dependent on stock availability in store at the time of your order. Generally if its on our website it is available. If for any reason we do not have it in stock you will be immediately contacted with an expected delivery time. If you do not wish to wait an immediate refund will take place upon your instruction. In most instances the item will be in stock and our team will dispatch the item out to you on the next available courier. You will receive notification when your order has been processed and you will also receive an email when your order is dispatched via CourierPost to advise you that the item is on its way..

Depends on the value of your purchase, product/s, and your location. The freight cost will be provided on the product page of our website. The smallest charge is $3.50 and there is a small additional surcharge for rural delivery. 

If we receive small item orders by 11.00am we often courier it same day. It can depend on our customer service workload so if it is urgent please let us know and we will see if we can bump you up the queue!

We deliver during business hours. With large items such as appliances the freight company will generally call to confirm the time. Any concerns please contact us.

We will keep you fully updated. For large appliances our drivers will be in contact to confirm time on the day.

Contact us immediately. We will always endeavour to meet your needs but for some things like large appliances we need time to reschedule so give us at least 1-2 days notice.

Please call if you need to change delivery. In most instances we will not charge extra but we cannot guarantee not to do this.

Yes, someone can accept your delivery if you are unable to do so but please notify us. so everything runs smoothly.

No problem. Contact our customer service

No we are purely an online service

We use CourierPost for small item deliveries; once you have received email notification that your order has been dispatched and you have been supplied with a tracking number, you are able to track your parcel via the track and trace section of the courier post website: www.courierpost.co.nz

For large item deliveries, you will be contacted by our team to pre-arrange a time for delivery once your order is processed and your item is in-stock with them. To make changes to your delivery time or for updates on product lead times, please contact us on 0800 002 217 during normal business hours.